Missed Business Opportunities

The stunning sunset on the island of Koh Jum, Thailand

While motorbiking around the island of Koh Jum (pictured, featuring one of the stunning sunsets we witnessed), we visited a cafe that was part of a larger resort. The cafe was overlooking the pool, which was entirely empty as it is currently coming in to the low season in Thailand. We had our swimming stuff with us as we had planned to hit the beach but the pool was becoming more enticing.

Some hotels have a policy of charging outside guests for use of their pool and we were more than willing to pay for access.

After ordering a large lunch at their restaurant, we inquired whether we could use the pool.

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The Curse of Too Much Knowledge

When a user says your website is broken: Listen.

When a user gives you clear reasons why your website is broken using the language of the profession: Listen closely.

When a user gives you clear reasons why your website is broken using the language of the profession and offers smart solutions: Set up a meeting.

Don’t make excuses. Your users couldn’t care less about your internal conflicts and pressures. They want your website to work.

Don’t blame them. If your users are saying your website is broken, it’s broken. No ifs, no buts: It’s broken.

The knowledgable users are still your customers. They shouldn’t be punished for simply knowing more than your other customers who can only say “it’s broken”.

Ideas of March

My Calendar Icons

Samantha Warren recently posted her Ideas of March post (which was inspired by a post from Chris Shifflet) and now I’m joining in too because for too long have I let this blog flounder in obscurity. It’s time the world was wooed by my wit and awed by my alliteration ability.

The Problem

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